At Apparel Specialty Shop, we’re committed to making your shopping experience seamless from checkout to delivery. Below you’ll find all the details about our shipping options and hassle-free returns process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to serve our global customers (excluding some Asian and remote regions):

  • Standard Shipping ($12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping – via EMS for orders over $50
    • Delivery within 15-25 business days after shipment
    • Tracking available

Note: Delivery times are estimates and may vary depending on your location and customs processing. We cannot control delays caused by customs or local postal services.

Returns & Exchanges

We want you to love every purchase from our curated collection of apparel and accessories. If you’re not completely satisfied, we offer a simple returns process.

Eligibility

To qualify for a return or exchange:

  • Item must be unused, unworn, and in original condition with all tags attached
  • Original proof of purchase required
  • Return must be initiated within 15 days of delivery

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Hair Accessories
  • Jewelry & Lapel Pins
  • Kid/Infant Accessories
  • Footwear (unless defective)

Return Process

  1. Initiate Your Request: Email us at [email protected] within 15 days of receiving your order using the template below
  2. Wait for Approval: Our team will review your request and send return instructions within 2 business days
  3. Ship Your Return: Once approved, securely package the item and ship it to our Oklahoma City facility at your expense (we recommend trackable shipping)
  4. Processing: Allow 3-5 business days for us to process your return once received

Refund Information

  • Timing: Refunds are processed within 5-7 business days after we receive your return
  • Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: You’ll receive a refund for the item price minus any original shipping fees (unless the return is due to our error)

Exchange Information

  • For size or color exchanges, we’ll ship your replacement once we receive your return
  • If your desired item is out of stock, we’ll issue a refund instead
  • Exchanges are subject to product availability
  • We cover the cost of shipping replacement items for exchanges

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. For international returns, please mark packages as “Returned Goods” to avoid customs charges.

Our Return Address:
Apparel Specialty Shop Returns
4024 Northwest 16th Street
Oklahoma City, OK 73107
United States

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Apparel Specialty Shop Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

  • Item Name:
  • Size/Color:
  • Reason for Return/Exchange:
  • Preferred Action: [Refund/Exchange for (specify size/color/item)]

I confirm that the item is unused and in its original condition with all tags attached. Please let me know the next steps.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Have questions about our policy? Contact our friendly customer service team at [email protected] – we’re happy to help!