Welcome to Apparel Specialty Shop’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, our friendly customer service team is always happy to help at [email protected].
About Our Products
1. What types of clothing do you specialize in?
We offer a wide range of fashion items including accessories, adjustable clothing, bags & backpacks, bottoms, dresses, footwear, hats, jerseys, jewelry, kids’ wear, knits, and men’s fashion. Our collection caters to diverse styles from casual to fashion-forward professional looks.
2. Do you offer plus sizes or adjustable options?
Yes! We have a dedicated “Adjustable” category and many of our items come in various sizes. Look for the “Fitted” and “Adjustable” tags in our product descriptions for items with flexible sizing options.
3. Why do I see multiple categories for similar items (like three “Bottoms” categories)?
We organize our products into specific subcategories to help you find exactly what you’re looking for. The multiple “Bottoms” categories represent different styles, materials, or target audiences (like men’s, women’s, or kids’ bottoms).
Ordering & Account Questions
1. How do I create an account?
You can create an account during checkout by selecting “Create Account” after entering your email address. Having an account allows you to track orders, save favorites, and check out faster in the future.
2. I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password within minutes.
3. Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please email us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed yet.
Payment Methods
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
2. Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. We never store your full credit card details on our servers.
3. Why was my payment declined?
Payment declines usually occur due to issues with your bank or card issuer. Common reasons include insufficient funds, incorrect CVV code, or your bank’s fraud prevention measures. We recommend contacting your card issuer or trying an alternative payment method.
Shipping & Delivery
1. Where do you ship to?
We proudly ship worldwide, excluding some remote areas in Asia and other locations. During checkout, you can enter your address to confirm we can deliver to your location.
2. What are my shipping options?
We offer two shipping methods:
– Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
– Free Shipping: For orders $50+, via EMS, delivered in 15-25 business days after dispatch
– Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
– Free Shipping: For orders $50+, via EMS, delivered in 15-25 business days after dispatch
3. How long does order processing take?
All orders are processed within 1-2 business days from our Oklahoma City headquarters before being shipped.
4. How can I track my order?
You’ll receive a confirmation email with tracking information once your order ships. You can use this tracking number on the carrier’s website (DHL, FedEx, or EMS) to follow your package’s journey.
5. What if my package is delayed?
While most deliveries arrive within the estimated timeframe, occasional delays can happen with international shipping. If your package is significantly delayed, please contact our customer service team for assistance.
Returns & Exchanges
1. What is your return policy?
We offer a 15-day return window from the delivery date. Items must be unworn, unwashed, and in original condition with tags attached. Simply email us at [email protected] to initiate your return.
2. How long do refunds take to process?
Refunds are processed within 5 business days of receiving your returned items. The time it takes for the refund to appear in your account depends on your bank or payment provider.
3. Do you offer exchanges?
Currently, we process returns for refunds only. If you need a different size or color, we recommend placing a new order after returning the original item.
4. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, please contact us for return shipping instructions.
Still Have Questions?
Our customer service team is ready to help! Email us at [email protected] or write to us at:
Apparel Specialty Shop4024 Northwest 16th Street
Oklahoma City, US 73107
Happy shopping from all of us at Apparel Specialty Shop – where premium fashion meets affordable delivery!